All of our pieces are a unique handmade items, produced with the utmost attention and quality materials. Idiosyncratic design elements are not flaws. If there are any problems with your order, contact us to quickly resolve concerns. 8% sales tax will apply to Ohio state residents.
Custom returns or alterations
Custom projects are non-refundable. However, if your project has custom embroidery details and a mistake has been made (a misspelled word, for instance) we’ll happily make the alteration for you. Please email firstname.lastname@example.org to coordinate. We are not responsible for detail requests that were submitted incorrectly.